FAQ for Orion's Cloth Nappies

What size do the cloth nappies fit?

Size 1 fits 10-22kgs.

Size 2 fits 22-36kgs.

Size 3 fits 36-50kgs.

As all children are different, the exact fit will vary depending on the child's shape and size, for more information we recommend reading the full fit guide before purchasing.

What size does the changing mat fit?

The large changing mat meausres 70x120cms and fits roughly from 0-8 years old.

When would i use the cloth pull ups?

The pull ups are designed to be used under a variety of situations. As an aid to potty training without additional inserts, boosted with any inserts you already have during the day or over night with the Orion's night/heavy wetter snake insert. However very heavy wetters may find they need to use a dedicated fitted nappy to last 12+ hours.

Can I use a nappy cream?

Yes absolutely, it is best to wash at 60⁰c if using a more oily or zinc based cream. Zinc based creams may stain, but do not affect the usability of the nappies.

How to wash the Orion's cloth nappies.

For optimal results we recommend following Clean Cloth Nappies, which is what our wash guide is based on for all hire nappies and includes Orion's cloth nappy products. Please read the guidance prior to using our products to avoid accidental damage or voiding the warranty.

How to wash Orion's changing mats.

Basic principles of the wash guide above still apply, however it is recommended you detach the carry strap before washing. If the strap is dirty then place it into a laundry bag first to prevent it getting tangled around laundry. Because the changing mats are quite large, it is best to wash them with towels and bedding, rather then a cloth nappy wash.

What is the maximum wash temperature?

For longevity it is best to wash at no hotter then 60⁰c, especially for for items with PUL or elastics. Very occational use of up to a 90⁰c wash to sanitise inserts, boosters or liners will be fine.

What detergent can I use?

In short, any you would like to use, whether liquid or powder, with or without enzymes, fragrance or stain removers, eco, plant based or mainstream. We not recommend eco eggs, soap nuts or homemade detergent.

What is covered under warranty?

All products are made with the highest quality materials and therefore come with a 12 month warranty against major manufacturing faults. This includes faulty PUL, snaps, stitching, fabric and fastenings.

It does not include general wear and tear such as bobbling, shrinkage or fading over time.  Damage from not following our wash and storage advice. Not fitting, leaks or change of mind. Improper use of high heat, chemicals and laundry additives. Second hand products. Modifications.

Can I sanitise the cloth nappies and accessories? 

Yes, though not required regularly, you may want to sanitise due to buying 2nd hand nappies, ammonia build up or fungal infections. See here for more information. Following advice that doesn't conform to Clean Cloth Nappies guidance may result in damage to products, shorten their lifespan and may void the warranty. If in any doubt please get in touch for advice before sanitising.

Returns

Brand new, unused items may be returned with any accompanying packaging and tags within 28 days of purchase and must include proof of purchase. Please contact us first for the postal address and to authorise the return.

We do not accept returns due to change of mind, sizing issues or because you have found it cheaper elsewhere. If you have any questions please get in touch prior to ordering.

Refunds will be paid via the original payment method and may take 7-10 days to process. If you have bought from a stockist then returns must be processed through them.